Assistant/Technical Project Manager

Employer Highlights

• This employer is actively building next-generation, AI-powered customer experience delivery, moving beyond traditional outsourcing into intelligent, tech-driven solutions.
• Backed by strong market presence and global clients, the company delivers AI and digital solutions at scale, where innovation is deployed in live environments, not just labs or pilots.
• A well-established, publicly listed organization that combines financial stability with a bold transformation agenda, investing heavily in technology to future-proof its business and people.

Project:

• Lead enterprise level AI-powered customer experience platform..

Key Responsibilities:

• Lead end-to-end enterprise software implementation projects.
• Manage project scope, timelines, budgets, risks, resources, and client expectations.
• Drive requirements gathering and oversee FRS, BRD, HLD, LLD, project plans, and technical documentation.
• Bridge business stakeholders, engineering teams, and clients throughout the SDLC.
• Monitor project governance including RAID, RACI, milestones, and change management.
• Coordinate cross-functional teams and provide executive-level project updates.
• Coach and review the work of Project Specialists, with future opportunity to lead a PM team.

Skills Requirements:

• 5–8+ years in Technical Project Management, Systems/Business Analysis, or Enterprise Software Delivery.
• Minimum 3–4 years leading enterprise software implementation projects.
• Strong experience managing scope, timelines, risks, resources, stakeholders, and client expectations.
• Hands-on experience producing FRS, BRD, HLD, LLD, functional specifications, and technical documentation.
• PMP Certification (Mandatory).

Technical Competencies:

• System Integration - REST/SOAP APIs, API Gateway, Middleware, Authentication Flows.
• API Documentation - Interface Agreements (IFA), OpenAPI/Swagger, Postman.
• Requirements Management - Traceability Matrix, RAID, RACI, Change Control.
• Delivery Methodologies - Agile, Waterfall, Hybrid SDLC.
• Strong technical writing and documentation governance.

Good to haves:

• Telecommunications, Contact Centre, AI, or Digital Transformation projects.
• CRM, Omnichannel, AI Voice Bot or AI Agent Assist solutions.
• WSO2 or equivalent API Gateway platforms.
• Exposure to ISO/CMMI quality and governance frameworks.

Team Dynamics & Culture:

• Strong Individual Contributor
• Collaborative, client-facing environment with future leadership opportunities.

Work Location:

• Kuala Lumpur, 4 days in office working arrangement.

Career Level:

• Assistant Manager / Manager with 5–8+ years' experience and minimum 3–4 years in Technical Project Management.