Assistant Vice President
Referral available at EXL
An employee here can refer you. The referrer stays anonymous and reaches out to you directly if interested.
Essential Functions:
Formulation and execution of capacity and staffing plans based on medium term business forecast
Negotiating and finalizing SLA’s with the Client - contract negotiation
Implementing revenue and cost plans
Establishing a review/ reporting mechanism with the Client
Developing and approving incentive plans
Identify and champion black belt improvement projects
Review the progress of attrition action plans and check effectiveness
Provide leadership to team of Managers, Asst. Managers and Executives
Ensure compliance to all internal and client requirements like SOX, BS7799, ISO etc.
- The Performance parameters include:
Client satisfaction (15%)
Revenue and costs (40%)
Process Improvement (10%)
Employee satisfaction (10%)
Attrition management (25%)
Any other essential function that may occur from time to time as directed by the Supervisor
Primary Internal Interactions:
VP Operations.
HR & Training (Recruitment, HR & Training)
Migrations Team
Facilities
Technology
Process Leadership
BD and Marketing
Primary External Interactions:
Client Interactions:
Business owners
Procurement governance
Work Force Management team
Quality Assurance team
Managing Teams:
Overseeing and supervising teams, setting goals, providing support, and evaluating performance.
Developing Strategies:
Creating and implementing strategies to achieve organizational goals, analyzing data, and identifying growth opportunities.
Leading Initiatives:
Coordinating with other departments, managing budgets, and ensuring projects are completed on time and within budget.
Decision Making:
Making significant decisions that impact the company, evaluating risks and benefits, and consulting with other leaders.
Communicating with Stakeholders:
Presenting information, answering questions, and providing updates to employees and customers
Supervising Daily Operations: Ensuring employees work according to schedule, resolving conflicts, and conducting performance reviews.
Essential Requirements:
- Credit Clear and Criminal Clear
Education Requirements:
- Matric
- Preferably a Post-Graduate
Work Requirements:
Overall 5 years of work experience in Business Process Off-shoring
Must have 3 years Senior Operations Management / Head Of Operations Experience