Assistant Vice President - Quality
Referral available at EXL
An employee here can refer you. The referrer stays anonymous and reaches out to you directly if interested.
The candidate will lead the Quality Excellence for a large account or a SBU for a specific geography, interfacing with colleagues across all levels; ensure implementation of quality management framework for each client areas and have quality control and assurance related improvements and performance. Manage a team of QCA and clients within the vertical.
Build a strong quality control with process understanding and measurement to deliver high performance and client agreed KPIs with a positive customer experience. Analyze business processes and assist in identifying problems and mitigating plans for quality improvement. Responsible for quality assurance across all processes, identify and execution of projects; governance of processes & reporting, driving standardization across all clients. Be well informed on the developments in process improvement programs and contribute in implementing business strategy for positive customer experience. Business development and solution in select areas; support in RFP, RFI responses from quality perspective. You will be responsible for set up and functioning of quality compliance at client level to meet business, internal and ISO certification requirements. Facilitate the sharing of best practices from within and outside the organization and implement them
10 + years quality experience - Six sigma & Lean tools and methodologies, Process improvements and project execution. Overall 15+ year work experience.