Associate, Account Management (Metro Manila)
Summary
Account manager at a food-delivery platform, building and maintaining partnerships with restaurant chains, negotiating contracts, and improving customer experience.
- Manage and enhance the work relationship with the partner restaurant chains through regular, personal contact with the restaurant manager
- Renegotiate the contracts conditions such as commission rate or minimum basket size with restaurant manager on a regular basis
- Convince restaurant manager to implement the backlink on their website and/or a splash page to convert online traffic into additional orders
- Design and improve the aftersales process by streamlining the operations and the CRM system
- Find and convince the best partner restaurants to join the corporate menu booklet and monitor the order evolution as well as customer experience after integration
- Negotiate exclusive deals with the best partner restaurants in order to increase the orders and at the same time safeguarding the relationship quality to the partner restaurant
- Ensure that all partner restaurants maintain a high customer experience and brief them on how to even improve it
- Bachelor’s degree graduate
- Preferably 1-3 years lead or account management experience preferable in the food and beverages industry
- Great interpersonal and communication skills in person, strong negotiation skills
- A desire to contact the best local restaurants and chains: you thrive and excel at convincing people
- Endurance and perseverance in the process of follow up on partner restaurants
- Pleasant personality, high level of enthusiasm and commitment
- Ability to work structured and efficiently organize the communication process with our partners
- Team player, self-motivated with the ability to work self-reliant
- Keen interest and good understanding of building relationships with clients
- Required language(s): English and Filipino
- Location: Metro Manila Area