Associate Account Manager

Position Summary

The Associate Account Manager is responsible for owning and developing assigned MRO/core accounts with a focus on activity, relationship building, and product knowledge rather than revenue quotas. This role supports the sales organization by conducting regular field sales calls, expanding client engagement, growing VMIs, and building a broader understanding of the company’s product offering. The Associate Account Manager interacts with new and existing clients to identify needs, present solutions, and support the sales process while collaborating closely with Account Managers, Business Development Managers (BDMs), Field Engineers (FEs), and Sales Support.

This role is designed for early career professionals progressing toward full account management responsibilities. College education is preferred (associate or bachelor’s degree).

Essential Duties & Responsibilities

50% of Time Essential Functions

• Own and manage assigned MRO/core accounts, ensuring consistent engagement and development.
• Maintain 15–20 account facing touchpoints per week, including calls, visits, virtual meetings, and follow ups.
• Conduct regular field sales calls to build relationships, assess client needs, and identify opportunities.
• Sell core products while actively learning and expanding knowledge of the broader product offering.

20% of Time Essential Functions

• Expand Vendor Managed Inventory (VMI) programs and grow client contact bases.
• Research and profile potential sales targets to evaluate leads and support pipeline development.
• Utilize proven sales techniques to initiate contact, assess needs, and present relevant solutions.

20% of Time Essential Functions

• Prepare and deliver presentations, demonstrations, or product overviews to support client education and drive the sales process.
• Troubleshoot and resolve issues in the sales process to ensure smooth transactions and positive client experiences.

10% of Time Essential Functions

• Maintain a thorough understanding of company products, services, competitor positioning, and industry standards.
• Collaborate with Account Managers, BDMs, FEs, and Sales Support to ensure alignment and client satisfaction.
• Document activities, client interactions, and opportunities in CRM systems with accuracy and timeliness.