Associate Brand Protection Analyst
Summary
Investigate and remove counterfeit or infringing e-commerce listings by analyzing websites, contacting hosts, and coordinating with clients; requires strong communication and basic web-tech knowledge.
Associate Brand Protection Analyst
Wilmington, DE
Monday-Friday, 800am - 5:00pm
Hybrid
Some of the things you'll be doing...
- Providing a primary point of contact for clients; ‘Lead Analyst’ role
- Analyzing the content of websites and e-commerce listings to identify infringing content
- Online research into e-commerce sites and hosting providers to assess the methodology for the removal of infringing content
- Communication with e-commerce sites and hosting providers, both by telephone and e-mail, as part of the process for the instruction of takedowns
- Communication with customers around specific cases, outcomes and to gain product knowledge
- Review enforcement reports and results with clients, identify trends, give context around any unusual activity in a service (e.g. increase in listings on certain sites).
- Suggest minor strategic changes - e.g. shift of site focus, investigative targets, evidential purchasing, application to relevant programs
- Schedule regular customer calls
- Track action items from these meetings
- Handle current program requirements and questions
- Escalate issues to commercial support teams as appropriate
What technical skills, experience, and qualifications do you need?
- Business-level fluency in French, Italian, German, Mandarin or Spanish is a plus
- Excellent oral and written communication skills
- The ability to write documents in commercial English
- Good knowledge of IT and Internet Technology, including at least a basic understanding of the underlying technologies
- Knowledge of branding/trademark issues is beneficial
- Basic understanding of HTML and JavaScript highly desirable
- Experience in a technical and/or data analysis role; scientific or technical background will be beneficial
- Experience of giving training/presentations will also be desirable
- Strong customer focus; team working; problem-solving and analytical ability
- Working well under pressure, with attention to detail
- Excellent time- / deadline-management skills
- The ability to work independently with minimal supervision, and be adaptable to client and organizational change
- You will possess an inquiring mind, and a willingness to learn new skills.
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