Associate Business Analyst (Temporary opportunity until 31 Dec 2027)

If you’re after impact, there’s no other organisation in Australia that delivers work on this scale.

Your innovative mindset is key to creating solutions to complex problems. Our systems drive our organisational success and underpin every journey our customers take. This is your opportunity to be part of an expert team who build and refine seamless technology experiences.

In this role, you'll:

Join us as an Associate Business Analyst and help drive business improvement initiatives across a dynamic technology environment. You'll work with stakeholders to analyse business processes, identify opportunities for improvement, and support the development of solutions that enhance systems, services and customer outcomes. This role offers the opportunity to contribute to process optimisation, business analysis, research and continuous improvement initiatives while working across both operational and project-based activities.

For more information on this position and business unit, view the role description and information pack.

About you

You're a curious and analytical problem solver who enjoys understanding how businesses operate and finding better ways of working. You can gather and interpret information, engage with stakeholders, and translate business needs into practical solutions. You thrive in collaborative environments, communicate confidently with a range of stakeholders, and bring a continuous improvement mindset to everything you do.

Thrives in Uncertainty: Demonstrates a strong ability to navigate uncertainty, pivot quickly when priorities shift, and maintain focus in a changing environment.

Agile Mindset: Applies Agile principles to problem-solving, values continuous improvement, and adapts quickly to changing business needs.

Technical Skills & Experience:

• Business analysis and requirements gathering
• Business process mapping and process improvement
• Research, data analysis and problem solving
• Information and data management
• Systems and technology implementation support
• Process documentation and business case development
• Stakeholder engagement and workshop facilitation
• Reporting and business insights
• Continuous improvement methodologies
• Microsoft Office Suite, particularly Excel, Word and PowerPoint

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.