Associate Cloud Engineer

Build Your Future with Hyphen While Our Clients Build Homes with Your Support.

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ESSENTIAL RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• Deploy, administer, and support AWS infrastructure and services across multiple environments.
• Write and maintain Infrastructure as Code using CloudFormation and/or Terraform.
• Build and improve automation scripts that reduce manual operational work.
• Troubleshoot infrastructure, networking, and application issues, and perform root cause analysis.
• Support and improve CI/CD pipelines for application and infrastructure deployments.
• Monitor environments using CloudWatch and related tooling; respond to performance, availability, and security issues.
• Help implement and maintain AWS security controls and identity management (IAM).
• Participate in infrastructure projects, upgrades, and production support, including executing DR procedures and runbooks.
• Create and maintain technical documentation and operational procedures.
• Collaborate with software development, security, and infrastructure teams.

QUALIFICATIONS / REQUIREMENTS

The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Qualifications

• 2+ years of hands-on experience supporting AWS infrastructure in production.
• You've written and modified IaC templates and understand what they deploy (CloudFormation or Terraform).
• Working knowledge of AWS core services: compute, storage, databases, networking, and security.
• Scripting ability in Python, Bash, or PowerShell — you've automated operational tasks, not just modify/run existing scripts.
• Experience with monitoring and alerting (CloudWatch, PagerDuty or equivalent).
• Demonstrated solid troubleshooting instincts — you can walk us through a problem you diagnosed and how you approached it.
• Experience contributing to CI/CD pipelines.
• Comfort with Git-based workflows.

AWS Certifications

One (1) of the following AWS certifications is required:

• AWS Certified SysOps Administrator – Associate
• AWS Certified Solutions Architect – Associate

Professional-level certifications also satisfy this requirement.

BACKGROUNDS WE WELCOME

Strong candidates arrive from different environments:

• Systems administrators who moved into AWS — you came up managing Windows or Linux, you've been running AWS workloads for 2+ years, and that foundation makes you effective at diagnosing issues across the full stack.
• AWS engineers from smaller teams — you may have worn several hats rather than specializing, and you've owned infrastructure end to end.
• Software or application engineers who shifted into infrastructure — you've spent recent years on IaC, deployment, and operations rather than feature work.
• AWS engineers with Windows Server and Active Directory depth — part of our environment runs on Windows.

Preferred Qualifications (Any of these would be a plus.)

• Exposure to multi-account AWS environments using AWS Organizations and/or Control Tower.
• Experience with cloud governance, cost optimization, and security controls.
• Foundational awareness of AWS Generative AI services (such as Amazon Bedrock) and their cost implications.
• Experience with container technologies such as Docker and Kubernetes (EKS).
• Experience with configuration management tools such as Ansible, Chef, or Puppet.
• Knowledge of disaster recovery, backup, and business continuity planning within AWS.
• Microsoft certification/s and/or experience supporting Windows workloads in cloud.
• Bachelor's degree in Information Systems, Computer Science, or a related technical discipline (equivalent experience accepted in place of a degree).

PHYSICAL AND ENVIRONMENTAL DEMANDS

• Able to participate in monthly IT maintenance and Development team code promotions (off-hours and weekends).
• Weekly On-call, rotation is every 6 weeks.