Associate Consultant – Cyber Security
Summary
Monitors and responds to cybersecurity incidents for clients using Microsoft security tools like Defender and Intune, ensuring secure digital environments.
Are you passionate about protecting organizations from evolving cyber threats and helping customers maintain secure digital environments?
Do you enjoy investigating security incidents, solving technical challenges, and working with modern cybersecurity technologies?
Are you looking for an opportunity to grow your expertise across Microsoft security solutions, threat protection, and security operations?
At SoftwareOne, we help organizations secure and optimize their technology environments through cloud, security, and managed services solutions. We are looking for an Associate Consultant – Cyber Security to join our Security Operations team and support customers by monitoring, investigating, and resolving security incidents while delivering exceptional service and operational excellence.
As an Associate Consultant – Cyber Security, you will play a key role in monitoring, supporting, and maintaining security solutions across customer environments. Working closely with customers, security specialists, and operational teams, you will help identify and respond to threats, maintain security platforms, and ensure customers receive proactive and effective support across a range of cybersecurity technologies.
Key responsibilities:
- Monitoring, detecting, triaging, and responding to security incidents while ensuring timely resolution and customer communication.
- Performing proactive health checks and operational reviews across security platforms to identify risks and opportunities for improvement.
- Investigating incidents, service requests, changes, and problem tickets while following established security and IT service management processes.
- Supporting Microsoft security technologies including Microsoft Intune, Microsoft Defender, Microsoft 365 Security, Compliance, and Endpoint Management solutions.
- Collaborating with technical specialists and subject matter experts to resolve complex security issues and improve customer outcomes.
- Contributing to documentation, knowledge sharing, process improvement initiatives, and operational best practices within the security practice.