Associate.Customer Care.Aster Muwaileh Medical Centre
- DO — Key Responsibilities
- Welcome & greet patients & ask query of the patient as per set checklist
- Help in Registration form & Insurance form fill up
- Check the patient category – Insured Patient, Corporate Patients (check the staff list), HMO, General Patients
- Assist patients to complete all necessary forms and documentation including medical insurance
- Ask about problem of the patient and refer to the concerned doctor (in consultation with the Nurses if required)
- Send patient to concerned counter. Assist patient if required in reaching to the counter
- Handover Patient Registration Cards to the patients
- Act as first level of Problem Solving and grievance handling of patients
- Maintain cordial patient relations
- Ensure patients are informed if a doctor is running late or called out
- Ensure reception area is well maintained, neat and clean
- Ensure all standard protocols set by organization are maintained
- Check with Insurance Coordinator for cases requiring approvals
- Coordinate with Symphony for insurance related matters
- Check with Insurance Coordinator the status of the Insurance card produced by the patient
- Check with the Insurance coordinator about the packages covered
- Receive Patient File
- Enter details in the system
- Get insurance card
- Verify insurance/benefit coverage and collects co-pays and/or payment toward account balances at the time of service
- Collect money from patients
- Make Backdate billing for pending approvals
- Call & follow-up with patients regarding NP amounts