Associate Customer Service Representative Everyday Banking

You will support customers with financial-product and service inquiries through phone, text, chat, video chat, and other communication channels. You will answer routine questions, resolve problems, provide a strong customer experience, follow policies and regulations, navigate multiple computer systems, and escalate issues to senior employees when needed.

Responsibilities

• Support customers with financial product and service inquiries through phone, text, chat, video chat, and other communication channels
• Answer inquiries and resolve customer problems
• Provide a best-in-class customer experience while following work guidelines, policies, and regulations
• Navigate multiple computer systems
• Escalate questions and issues to senior employees
• Interact with internal and external customers

Requirements

• 6+ months of customer service, financial services, or contact center support experience, or equivalent work experience, training, military experience, or education
• Attend the full required training period
• Work additional hours as needed
• Work on-site at the posted location
• Work at least one weekend day and some holidays
• Not require visa sponsorship

Benefits

• Paid seven-week training
• Potential shift differential