Associate
Summary
Process transactions, meet SLA targets, and generate daily reports while ensuring quality and adherence to policies in a business process outsourcing role.
• Ensure that the process transactions are processed as per Desk Top procedures
• Ensure that the assigned targets in accordance with SLA are met
• Ensure that the quality of the transactions is in compliance with predefined parameters
• Provide the relevant process reports on a daily basis
• Ensure adherence to established attendance schedules
• Ensure adherence to Company Policies and Procedures
Basic IT, Comfortable with working on computers
Typing speed of 20 words(net)
Ability to communicate correctly
• Should be able to communicate in English
• Comprehend written composition.
Commitment and drive for targets
Decision making ability
Adaptable & Flexible.
Customer service Focus – Ability to empathize with the customer and prioritize requests
• Ensure that the process transactions are processed as per Desk Top procedures
• Ensure that the assigned targets in accordance with SLA are met
• Ensure that the quality of the transactions is in compliance with predefined parameters
• Provide the relevant process reports on a daily basis
• Ensure adherence to established attendance schedules
• Ensure adherence to Company Policies and Procedures
Basic IT, Comfortable with working on computers
Typing speed of 20 words(net)
Ability to communicate correctly
• Should be able to communicate in English
• Comprehend written composition.
Commitment and drive for targets
Decision making ability
Adaptable & Flexible.
Customer service Focus – Ability to empathize with the customer and prioritize requests
Graduate with knowledge of Computer literacy (MS Office & Domain knowledge)-