Associate Field Service Representative. N. Minneapolis and Northern Surrounding Area
Summary
On-site technician installing, repairing, and maintaining Stryker’s medical robotic systems and equipment in northern Minnesota, providing customer support and ensuring operational quality.
Work Flexibility: Field-based for Northern Minnesota starting in northern Minneapolis.
Shift: Monday - Friday, 8:00 AM - 5:00 PM, flexible
What You Will Do:
As the Associate Field Service Representative, you will perform independent and/or supervised on-site installations, preventive maintenance, and repairs of equipment. You will be responsible for maintaining customer satisfaction and providing both phone and on-site customer support. Also, verifying and approving the operational quality of Stryker systems and equipment.
Repair, maintain and operate Stryker robotic systems and instrumentation.
Serve as company liaison with external customers on administrative and technical matters; ensure customer satisfaction therefore facilitating renewals of existing SAs.
Partner with Account Executives and MPS team members to actively identify potential sales leads.
Manage and control field inventory, tools, test equipment, technical documentation and other assigned equipment.
Independently and proactively schedule and perform required preventive maintenance visits and engineering updates (ECN’s).
Travel and assist in other Field Service territories.
Prepare and submit applicable field service documentation in a complete, accurate and timely manner.
Instruct and train customers on technical operation and maintenance of equipment, software and hardware upgrades/updates, installation and maintenance of equipment at conventions, road shows, and cadaver labs or seminars.
What You Need:
Required:
High school diploma or equivalent
3+ years of relevant experience
Valid Driver’s license with good driving record
Ability to lift, push, pull and carry up to 50 lbs
Ability to work flexible hours, as needed to support the business needs, including weekend and evening call as needed
Preferred:
Associate or bachelor’s degree, preferably in Engineering
Previous experience as a technical field service professional or in mechanical capacity.
United States of America Pay Ranges:
- USN: $28.01 - $38.75 USD Hourly
- US5: $29.42 - $40.69 USD Hourly
View the U.S. work location and transparency guide to find the pay range for your location.