Associate Operations Manager

1) Are you ready to bring your eye for detail and passion for process excellence to a global team that values speed, quality, and continuous improvement?

2) Want to be part of a team that powers Microsoft’s global licensing and cloud business with precision, efficiency, and a mindset for growth?

Role Overview

We are seeking a skilled and experienced Associate Operation Manager to join our team. This role will involve overseeing and coordinating end-to-end delivery across their customer delivery journey (quote to collect), collaborating with account managers on overall account health and growth within established guidelines.

Roles and Responsibilities

• Oversees and coordinates end-to-end delivery across their customer delivery journey (quote to collect) in alignment with the Delivery team.
• Supports the Account Managers in Sales by collaborating with them on the overall account health and growth.
• Acts as the single point of contact for account manager and customer, managing their day-by-day delivery and overseeing customer experience.
• Should have licensing knowledge.
• Works in conjunction with the back office during the quotation and order management process.
• Tracks customer adoption and growth.
• Focuses on resolution times and output instead of tasks performed for the customer.
• Understanding of pre-sales and post-sales activities.