Associate Process Manager

1. Travel desk Operations

• Arrange domestic and international travel for employees
• Book flight tickets, hotel accommodation, and local transportation
• Coordinate with travel agencies and vendors for best options
• Share travel itineraries and travel‑related information with employees
• Handle last‑minute travel changes and cancellations
• Support employees with travel‑related queries and issues
• Maintain travel records and cost details

2. Client & Stakeholder Management

• Act as the primary point of contact for clients and internal stakeholders.
• Provide expert advice on visa requirements and changes in immigration policies.
• Maintain strong relationships with embassies, consulates, and visa centers (VFS, BLS, etc.).

3. Compliance & Documentation

• Ensure adherence to immigration laws, company policies, and compliance standards.
• Stay updated with changing visa regulations across key countries.
• Conduct quality audits and process checks to maintain accuracy.

4. Process Improvement

• Identify process gaps and implement automation or efficiency improvements.
• Develop and maintain SOPs, checklists, and knowledge repositories.
• Monitor KPIs such as TAT, accuracy, customer satisfaction, and rejection rates.

• Bachelor’s degree
• 4+ years of experience in Travel desk.
• Excellent communication and client-handling skills.
• High attention to detail and ability to manage deadlines.
• Proficiency in MS Office and workflow tools.