Senior Process Manager

IB Operations- Senior Process Manager- Responsibilities

• Take leadership role independently managing back office operations
• Client Management – establish self as a valued partner and work closely to achieve goals defined
• Independently handle all client escalations and lead mitigation steps to prevent future escalations
• Manage team of 50 plus people – training, onboarding, resource allocation, delivery management, performance appraisals, mentoring etc.
• Help knowledge management endeavor by sharing process knowledge and best practices within the teams
• Lead various quality initiatives across processes managed
• Responsible for Business continuity, transformation and various audits

Minimum Qualifications-

• Graduation (Bcom, BBA, BBM, BCA) / Post Graduation (Mcom, MBA, PGDM)

• 9 to 13 years of experience in handling team of minimum 50 members and has good experience and knowledge of Investment Banking Operations.

• Conceptualize, design and deliver high-quality solutions and insightful analysis on a variety of projects ranging in both complexity and scope.
• Knowledge of / prior experience with offshoring processes and methodologies highly preferred.
• Proven track record of managing complex Operations.
• Ability to meet client expectations with respect to SLAs, KPI and KRIs.
• Delivery of productivity gains and identify and implement process improvements.
• Possess strategic perspective, business acumen, action orientation and drive for results.
• Ability to present and lead client meetings with senior internal and external stakeholders.
• Ability to understand and analyze complex problems, methodically devise and present a solution, and apply sound judgment independently.
• Well-organized with ability to prioritize effectively and multi-task, while working independently. Track record of coping with pressured timelines and deliverables.

• Should be good with logical and quantitative abilities.

Preferred Qualifications-

• Ability to manage and complete specific tasks with minimal direction

• Should be able to act fast and decisively when dealing with critical situations – ability to read situations and act in minutes

• Willingness to continuously learn, upgrade skills and stay relevant to business demands

• Excellent interpersonal skills – ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team.