ASSOCIATE PROCESS MANAGER
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Description
| Program: | Financial Markets |
| BLI Name: | NA Commercial Onboarding |
| Designation: | Associate Process Manager |
| No of Head Count (s): | 2 |
| New Hires/Replacement Hires (HC) by Designation | New Hires |
| Billed /Unbilled / BU / OPS Bench | Billable |
| SFDC ID for Billed New Opportunity | N/A |
| Reasons to hire Unbilled / Bench | N/A |
| City / Location: | Alabang, Philippines |
| Standardized skillset: [Refer attached excel] | |
| Finance Operations / Customer Onboarding skill profile | |
| Shift (APJ / EMEA / US / Any combination): | US |
| Reporting Manager : | Cynthia Ortega <Cynthia.Ortega@eclerx.com> |
| Educational Background: | Bachelor's degree in Accounting, Finance, Business Administration, Management, or a related field. Accounting/Finance background preferred. |
| Experience Required: | 5–7 years of relevant experience in Finance Operations, Billing, Accounts Receivable, Customer Onboarding, Order Management, or Commercial Operations, with at least 3+ years in a Team Lead/Supervisory role. Experience managing 15+ FTEs in a high-volume BPO/shared services environment, with strong exposure to SLA/KPI management, quality, coaching, performance management, escalations, and stakeholder coordination. Billing/Finance Operations experience preferred, given the nature of the process. |
| Job Description: | see tab |
| Client Approval mail: | yes- see attached in email request |
| Comments | |
| Preferred Start date: (induction date) | next 4 wks : October 12, 2026 |
| Collaborators: | Crizel Guevarra <Crizel.Guevarra@eclerx.com>; Waseem Khan <Waseem.Khan@eclerx.com> |
| Workplace: WFM, WIO, Hybrid | TBD |