ASSOCIATE PROCESS MANAGER

Duties and Responsibilities

• Supervise HR Sr. / Analysts in making sure that day to day tasks are being performed.
• Oversee the benefits processing (government and company)
• Ensure compliance with statutory benefits and government mandated programs ( SSS, Philhealth and PAG IBIG in the Philippines or relevant local programs.
• Handles employee inquiries and concerns related to benefits
• Coordinates with external vendors, insurance providers and government agencies for benefits administration and presents new policies and/or benefits of the company to employees

• Process and validate employee movement request and prepares the documentation and reflect the change/s in the system.

• Performs Adhoc tasks assigned by Manager/ HR Head.

  Skills and Qualifications

• • Bachelor’s degree in Human Resources, Business Administration, or related field.
• • Minimum of at least 1 year supervisor experience and strong benefits background
• • Strong knowledge of Philippine statutory benefits
• • Excellent interpersonal and communication skills.
• • Proven ability to manage multiple priorities and projects.
• • Strong problem-solving and conflict resolution skills.
• • Experience in a call center or similar fast-paced environment is preferred.