Associate Program Manager, Tech - Program Management (Tech)

About the role and team

The GSS - Scaled Operations team is transforming how operational work gets done by combining program management, operational expertise, software development, and AI.

We are looking for an Associate Program Manager (L2) who can identify opportunities to improve operational workflows and build solutions to address them.

You will work closely with other operations Program Managers to understand pain points, identify repetitive or inefficient work, and determine where AI automation can fundamentally improve the process. You will then prototype and build solutions — writing code, integrating APIs, working with LLMs and AI agents, and developing lightweight internal tools and automations. For larger or more complex opportunities, you will partner with the broader Engineering Services organization to productionize and scale it.

This role is ideal for someone who enjoys both solving operational problems and building technology.

What you’ll do

Discover & Prioritize Automation Opportunities

1. Partner with Uber Program Managers and Operations teams to understand workflows, pain points, manual effort, quality issues, and operational constraints

2. Build and maintain a pipeline of AI and automation opportunities

3. Prioritize opportunities based on potential impact, technical feasibility, complexity, and time to value

4. Research emerging AI capabilities and identify practical applications for Scaled Operations

Build AI & Automation Solutions

1. Develop prototypes, proof-of-concepts, automations, internal tools, and AI-powered workflows

2. Build workflows using LLMs, AI agents, RAG, structured data extraction, classification, summarization, and other AI techniques

3. Build lightweight interfaces or tools that allow Operations teams to interact with automation

4. Establish appropriate evaluation frameworks for AI solutions, including accuracy, precision/recall, automation rate, latency, cost, and human override rates

5. Run pilots with Operations teams and incorporate feedback rapidly

6. Partner with the broader Engineering Services organization to transition the solution into a scalable, production-grade platform or application

Basic Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Systems, Operations, Business, or a related discipline

• Upto 2 years of experience in automation, analytics, or a related field

• Programming ability in at least one language such as Python, GoLang, or similar

• Experience building AI/GenAI prototypes or production applications, using LangChain, LangGraph, or similar frameworks

• Strong written and verbal communication

Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.