Associate Retail Account Manager

We are hiring an Associate Retail Account Manager to manage vendor relationships, improve product availability, and drive business growth across multiple marketplaces. In this role, you will resolve buy-ability issues, expand product selection, and support vendors in optimizing their performance. You will also identify new vendor opportunities, promote key programs, and ensure a strong vendor experience through effective communication and process improvement.

About us
NOK Human Capital is a leading HR consulting and talent acquisition firm with a global footprint and a proven track record of supporting Fortune 500 clients. We specialize in connecting top-tier talent with industry leaders, driving innovation, and fostering high-performance cultures across the MENA region and beyond.

Key Responsibilities

• Resolve buy-ability defects and ensure vendors' items are live and optimized on the platform.

• Identify and prospect new vendors through cold outreach, events, and market research.

• Manage business transactions with tier 2 and 3 vendors at scale across multiple countries.

• Drive selection expansion and improve vendor business terms to support growth.

• Own vendor communication via calls and emails to enhance long-term self-sufficiency.

• Source and execute promotional opportunities, including deals and sponsored ads.

• Collaborate with cross-functional teams to improve vendor management processes.

• Ensure high product availability through proactive problem-solving and follow-up.

Requirements

• Bachelor's degree in Business, Management, or a related field.

• 1–3 years of experience in account management, retail operations, or e-commerce.

• Strong understanding of e-commerce and retail marketplace dynamics.

• Experience working with vendor/seller accounts is highly preferred.

• Excellent communication skills in English and Arabic.

• Strong analytical and problem-solving abilities.

• Ability to manage multiple priorities in a fast-paced environment.

• Self-motivated with a strong customer-obsessed mindset.