Associate/Senior Associate - Operations

• Answer incoming calls/Chats and respond to customer queries• Research and resolve customer issues using the tools and applications provided• Attention to detail and accuracy• Ability to communicate clearly, concisely and effectively • Maintain expected Quality Targets• Must ensure the Average Handling Time, Average Speed of Answer and Answer Rate targets are met• Meet internal Production, Utilization and Productivity target

• Graduate fresher’s or HSC with minimum 6 months experience• Proficient in computer applications• Knowledge of customer service practices• Excellent listening, verbal and written communication skills • Good logical, analytical and problem solving abilities