Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

The Developer Tooling team is responsible for providing technical support for internal and external developers using the Genesys Cloud platform. We build tools to help support both our internal and external development teams

Day-to-day duties include, but are not limited to:

• Providing support and consulting for Genesys Cloud developers through our on-line support forums and in-person consultation with internal teams and customers.
• Designing and constructing development tools, SDKs, our Terraform provider and CLIs for our network of internal and external developers who use the Genesys Cloud platform to deliver call center and telephony solutions.
• Working in the Developer Tooling involves a mix of front-end and back-end development with deployments being done to our AWS environments.
• The Developer Engagement team provides development support and tools across the Java, Go, Python, .NET, Java, Node, and Typescript.

A successful software engineer for the Developer Tooling team at Genesys is one who is independent, organized, highly motivated to improve software and enjoys the creation of not only software, but the automation and operationalization that goes with it. Successful software engineers at Genesys will have an opportunity to become a leader, mentor and role model for peers and juniors. They show pride of ownership and strive for excellence in everything they do.

Skills Required:

• 3-5 years’ experience working with the Java programming language or another Object-Oriented programming language (.NET, GO)
• 1-2 years’ experience with the JavaScript, Typescript and/or React
• 1-2 years’ experience with web architectures and technologies (HTTP, REST)
• Strong analytical, diagnostic and communication skills (verbal and written).
• Ability to take technical ownership of a problem and drive to resolution with the appropriate sense of urgency.
• Strong communication skills to interact with team members in different locations.

Additional (ideal) Skills:

• Experience with cloud development and DevOps (AWS certification is preferred)
• Experience with Go or Kotlin a plus.
• Experience with Terraform a plus.
• Experience with one or more scripting languages (Python, Node, Typescript)
• Experience with Contact Center and Call Dialing solutions.
• Experience with Jenkins, Sumo, New Relic.
• Working knowledge of network and server security issues.
• Familiarity with HIPAA Security and Privacy Laws.

#LI-GR1

#LI-Hybrid

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.