Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

About the team

The Analytics & Reporting team powers the backend behind customer-facing analytics and reporting in the Genesys Cloud platform. We build the services that handle configuration, orchestration, data processing, and large-scale export delivery for enterprise customers worldwide. This is a collaborative, curious, and supportive group that values honest feedback, celebrates wins together, and believes good engineering happens when people genuinely enjoy working with each other.

What you will do

• Design, build, and operate backend services that process, transform, and deliver analytics and reporting data at scale.
• Own features end-to-end: requirements analysis, API and data model design, implementation, testing, deployment, and production support.
• Architect reliable distributed systems: define service boundaries, async workflows, data contracts, failure strategies, and scaling approaches.
• Write clean, testable Java with Spring Boot; build and maintain APIs that other teams and customers depend on.
• Integrate deeply with AWS managed services for compute, messaging, storage, and observability as part of your day-to-day work.
• Drive quality through comprehensive unit and integration testing, meaningful code coverage, and stable CI pipelines.
• Participate in technical decision-making: evaluate tradeoffs, select methods and tools, and document decisions clearly for the broader team.
• Mentor and coach junior engineers through pairing, code review, and knowledge sharing; help set the technical standard in your area.
• Collaborate with senior individual contributors to shape technical direction and improve engineering practices across the organization.

Must have

• Bachelor's degree in Computer Science, Engineering, or a related field
• 5+ years of professional backend software development experience (a relevant Master's or Ph.D. may reduce required experience by 2-4 years).
• Deep proficiency in Java (modern versions, e.g. Java 12+) and the Spring ecosystem (Spring Boot, dependency injection, REST controllers, configuration management).
• Hands-on AWS experience with services commonly used in application backends: compute, IAM, messaging/queuing, storage, monitoring, and logging.
• Strong understanding of distributed systems: asynchronous processing, event-driven patterns, retry strategies, idempotency, consistency trade-offs, and failure handling.
• Solid API design skills: RESTful contracts, versioning, error handling, and documentation that other teams can rely on.
• Disciplined approach to testing: unit tests, integration tests, and the judgment to know what level of testing a change needs.
• Comfort working in multi-module Maven projects with shared libraries across services.
• Strong communicator with an ownership mindset, a genuine interest in mentoring junior engineers, and the kind of positive energy that makes a team fun to work with.

Nice to have

• Python for AWS Lambda functions, scripting, or lightweight services alongside Java.
• Apache Kafka or similar event streaming platforms (producer/consumer patterns, topic design, operational awareness).
• Valkey/Redis for caching, session management, or rate limiting.
• DynamoDB or comparable NoSQL databases (data modeling, access patterns, capacity planning).
• Experience with infrastructure as code (CloudFormation, Terraform) and automated deployment pipelines.
• Familiarity with resilience libraries (e.g. Resilience4j), distributed tracing (OpenTelemetry), or container-based integration testing (Testcontainers).
• Exposure to QA automation in Java: building API-level test frameworks, writing test data generators, and validating backend services using SDK-based helpers and assertion libraries.
• Prior involvement in project leadership: scoping work, delegating tasks, and reviewing deliverables across a small team.

Why this role

You will not just write code. You will shape how analytics and reporting works for thousands of enterprise customers, make architectural decisions that stick, and grow alongside a team that values both engineering depth and a healthy, enjoyable work culture.

#LI-GR1

#LI-Remote

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.