Associate / Sr. Associate Tech Support
Position Name Associate / Sr. Associate Tech Support Job No : KONE-14937 Position type: Permanent Total Exp: 1+ years No of Position: 1 Notice Period: Immediate (1 day) Asset: Laptop Mandatory for interview Work Location: Pune (Magarpatta City) Shift: Should be flexible with day and night shifts Work Type: Work from office Interview Rounds: 3 Interview Mode: Teams interview Shift Night Shift Department: Operations / Compliance / Legal Support
Job Description Must have: Key skills: Must Have: Provide assistance in installation of other peripherals like printers, scanners, cabling systems like local area network cables, network interface cards, wired switches. Must Have: Good knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP working principles Must Have: Must have demonstrated technical excellence & extensive experience with PC hardware and software support environments Must Have: Experience with TCP/IP & LAN based networking support and troubleshooting from a pc support perspective Must Have: Knowledge and experience on Service requests, incident, problem management and change process. Must Have: Experienced in repeat call analysis with preventive & corrective actions. Must Have: Provide effective troubleshooting and accurate solutions to advanced hardware and software computing problems for Windows, Mac, and mobile devices. Must Have: Resolves basic and advanced hardware and software questions, problems and requests in person or remotely Must Have: Deploy and administer IT systems in the assigned region, including end-user desktops/laptops, computing servers, network Skills and Qualifications: Must Have: Min 1+ years of experience is necessary. Must Have: Good knowledge on installation and troubleshooting of office applications (O365, Outlook, Excel, Word, PowerPoint, Teams, Skype, OneDrive) Must Have: Must be comfortable with night shift. Interview Mode Info: F2F Interview Selection Methodology: (F2F) Info: General Aptitude Test Info: Technical round Info: HR Interview