Associate Support Engineer (12-Month Contract) [5 DAYS / BUKIT MERAH] (KCKC)
Working Day: Mon to Fri
Working Hours: 9am - 6pm
Office Location: Thye Hong Centre (Bukit Merah)
Salary: $2,600 - $3,000
Job Summary:
The candidate will be responsible for troubleshooting Desktop & IT-related issues and providing post-sales Maintenance support services to clients.
Responsibilities:
- Support on-site and remote end-users to resolve IT-related issues (hardware/software/network) on their notebooks/desktops and related peripherals.
- Perform installations, migrations and troubleshooting on systems.
- Resolve issues that occur outside work hours whenever needed.
- Participate in the service ticket system and task assignment and scheduling processes.
- Adhere to SOPs to carry out duties and escalation of issue to Level 2/3 support.
- Provide in-house helpdesk support via phone/email/remote access support.
- Document troubleshooting and problem resolution steps.
- Participate in providing customer training when required.
- Keep customers informed on the support development and progress.
- Report to assigned Team Lead/Manager during support request.
- Provide reports to facilitate case monitoring/closing, daily/weekly timesheet on activities for operational visibility.
- Other tasks and projects as assigned by Manager or Management.
Requirements:
- Nitec/Diploma in Information Technology.
- Experience working in an IT support role for about 1-2 years.
- Versed in practical troubleshooting and problem analysis techniques with customer support background preferred
Kelly Chong Reg No:R26161160
The Supreme HR Advisory Pte Ltd EA No: 14C7279