Associate Support Engineer (O365)

As our ideal candidate, you’ll have:

• A deep understanding of o365
• Experience with managing Microsoft Exchange Hybrid environments, understanding mail flow, mailboxes migration, managing connectors, and troubleshooting hybrid connectivity issues between on-premises Exchange and Exchange Online.
• Proficiency in managing users, groups, licenses, and security settings within Azure AD. Knowledge of synchronization tools like Azure AD Connect for user and password sync between on-premises and cloud environments.
• Strong familiarity with Exchange Online features and administration, including mailbox management, transport rules, message tracing, anti-spam, anti-malware configurations, and troubleshooting mail flow issues.
• Understanding of security features within O365, including Data Loss Prevention (DLP), Advanced Threat Protection (ATP), eDiscovery, retention policies, and compliance standards like GDPR and HIPAA.
• Capable of creating comprehensive documentation for configurations, troubleshooting steps, and incident reports. Reporting on system health, incidents, and improvements is essential for process enhancement.
• 5+ years’ experience supporting clients (Internal or external) via phone, email, or desk side
• Microsoft Certifications
• ITIL an asset
• Experience and success in coaching and mentoring technical and customer experiences.
• Strong analytical and problem solving skills
• Self-starter, and be able to manage expectations with customers
• Ability to read, write and speak English to effectively communicate with colleagues, customers, suppliers --- in person, on phone, and by written communications
• French speaking would be an asset
• Strong sense of urgency and ownership
• Client-focused, professional, friendly & courteous
• Experience working within a 24x7 technical support environment strongly considered

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best.

We offer the following benefits to all full-time employees:

• Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness program.
• Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement
• Additional Perks: Employee Assistance Program, Employee Discount Program and more!

Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits.

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for allI you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know.

The recruiter will work with you to understand you needs and help ensure an accessible experience throughout the interview process.

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