Associate Support Engineer

• Do you enjoy troubleshooting technical challenges and finding clear, practical solutions for customers?
• Are you motivated by solving complex Microsoft-related issues while supporting users in a fast-paced, service-oriented environment?
• Interested in joining a leading global software and cloud solutions provider, helping organizations run and optimize their IT environments?

Practical Information

Location: Prague, Czech Republic | Reports to: Team Lead | Work Arrangement: Hybrid | Visa Requirements: Valid Visa for Czech Republic| Language Requirements: Fluency in Czeck / Slovakian, Working level of English

As our Associate Support Engineer, you will play a critical role in ensuring our customers receive reliable, effective technical support. You will work closely with clients to troubleshoot issues, resolve incidents, and support stable and secure IT environments.

Key responsibilities

• Provide day-to-day technical support and troubleshooting across Microsoft technologies
• Analyse, diagnose, and resolve customer issues efficiently and professionally
• Communicate clearly with customers, translating technical topics to non-technical users
• Ensure incidents, requests, and changes are handled in line with agreed processes and SLAs
• Understand the business impact of technology changes and support smooth implementations
• Collaborate closely with internal teams in a Managed Services environment