Associate Support Engineer

Shift & Schedule Requirements

This role operates in a 24/7 environment and requires rotation across the following shifts:

• 6:30 AM – 3:00 PM EST
• 2:30 PM – 11:00 PM EST
• 10:30 PM – 7:00 AM EST
• Availability to work weekends and holidays is required

Qualifications:

• At least 2 years of experience working in NOC/Monitoring Centre managing multiple customers
• Experience with Windows Server (2012/R2 and newer) and VMware environments
• Hands-on experience with monitoring tools and service ticketing systems
• Experience with Service Now an ITSM Tool
• An asset is working with Logic Monitor as a monitoring tool
• Ability to work in a fast-paced environment and manage multiple tasks/incidents simultaneously
• Strong communication and interpersonal skills
• Ability to analyze and troubleshoot complex technical issues
• Technical certifications such as Cisco CCNA, Microsoft MCSE, or cloud certifications preferred
• Proven experience in working rotational shifts including the overnight shift local time

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best.

We offer the following benefits to all full-time employees:

• Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness program.
• Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement
• Additional Perks: Employee Assistance Program, Employee Discount Program and more!

Note: This is not an all-encompassing list and should not be used as a complete description of the plan’s benefits.

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for allIf you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know.

The recruiter will work with you to understand you needs and help ensure an accessible experience throughout the interview process.

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