Associate System Engineer - L1
Summary
L1 associate system engineer providing on-site IT infrastructure support in Petaling Jaya: leading project implementation and UAT, troubleshooting virtualization (VMware, Hyper-V, Nutanix HCI), backup platforms (Veeam, Commvault, Cohesity), and Microsoft 365/AD services, with preventive maintenance and a rotating 24/7 shift schedule.
Salary: RM 3,000 – RM 4,500 per month
Job Descriptions:
Lead project assessment, design, implementation, and user acceptance testing (UAT).
Troubleshoot, resolve technical issues, and provide ongoing support and maintenance.
Perform preventive health checks and manage system configurations with clear documentation.
Ensure timely delivery of projects and high-quality customer service.
Handle escalations, report root causes, and drive process improvements.
Collaborate with team members and coordinate with vendors, ensuring adherence to SLAs.
Provide after-hours and weekend support when necessary.
Work on-site and adhere to a rotating 24/7 shift schedule, including morning and nights.
Job Requirements:
Minimum Advanced Diploma or Degree in Computer Science, Information Technology, or equivalent.
Minimum 1-2 years supporting HCI (Nutanix, Hyperflex, VSAN), VMware, HyperV, Microsoft AD, Exchange, Office 365, SharePoint, SCCM, Veeam, Commvault, Cohesity.
Knowledge of Cloud, Linux, Network, SharePoint is an advantage. Strong communication, time management, and problem-solving skills.
Self-motivated, proactive, customer-focused, and willing to work independently.
Fluent in English, good attitude, open to learning, and willing to work after hours if needed.
Must have own transport and valid driving license.