Associate Technical Manager - Implementation

Job Description :

Implementation Lead.

Objective of roles :

- Prime responsibility of leading delivery (implementation) team.

- Accountability on direct customer experience.

- Must have knowledge on production implementation and installation.

Roles & Responsibilities :

- Hands on experience of product installation and troubleshooting.

- Responsible for leading the delivery role for a critical application.

- Managing a team of delivery engineers to under the project agreed timelines.

- Constant engagement with customer as first level of escalation.

- Deployment of new releases of product/CRs as part of implementation.

- Take accountability of direct customer experience by engaging with various customer teams and external vendors.

- Constant interaction with L3 and Engineering support for reporting and fixing issues.

- Periodic reports to senior management about project progress, risks and RCA and continual improvements.

- Able to manage customers in different time zones and regions.

Skills :

- Very good knowledge on Unix and Shell scripting.

- 5+ year experience with Telecom BSS/OSS solution on L2/L3 or Implementation on lead roles.

- Good understanding of RDBMS concepts.

- Preferred knowledge on Hadoop/HBase/PostGreSQL.

- Extensive experience of systems development including involvement in all major stages of software development projects.

- Good Knowledge and appreciation of systems development lifecycles and methodologies.

- Well established communication, presentation, motivational and inter-personal skills associated with person-management abilities.

- Thorough understanding, appreciation and analysis of the issues underlying systems development.

- Experience of the technical aspects of the relevant technologies, software and hardware, to be employed.

- Experience in managing a team of size 5 - 10 members.