OPERATION SMILE INC

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Associate Vice President, US Philanthropy

Open 22d

AVP, US Philanthropy

Location: Remote in USA

Travel: Up to 25% Travel Required - Foreign and Domestic

Application Requirements: Cover Letter preferred

General Description:

The AVP of US Philanthropy directly manages a team responsible for delivering revenue goals of $8.5M+ across Major Gifts and $3.5M+ across Mid-Level and Concierge ($2M+ Mid-Level, $1.50M+ Concierge). This role leads five Development Directors and one Development Manager overseeing four Specialists, and two Concierge contracts with a clear mandate to drive revenue growth, performance, and execution across these channels.

We are driving toward doubling revenue across all fundraising channels by 2031 to support programmatic growth. The first 12–24 months will focus on accelerating individual giving performance and scaling existing channels. By year 3-4, the AVP will help build and integrate a Principal Giving program.

This is a highly operational, results-oriented role responsible for meeting revenue targets and executing a structured, performance-driven fundraising strategy across Major Gifts and Mid-Level giving in the United States. The focus is on strengthening systems, improving pipeline health, and ensuring consistent execution across both revenue and key non-revenue metrics.

This is both a strategic operator and team leader, responsible for executing an established model, identifying gaps, and building solutions that improve team performance and donor outcomes. This role leads a fully remote team across multiple time zones, maintaining clear communication, accountability, and consistency in execution.

Key Responsibilities

Execution & Performance Management (Primary Focus)

  • Own and drive revenue performance across Major Gifts, Mid-Level, and Concierge channels, ensuring teams consistently execute against annual goals, pipeline expectations, and key performance metrics

  • Lead the execution and accountability of the organization’s relationship management fundraising strategy, ensuring consistent donor movement, proactive portfolio management, and strong solicitation activity across all channels

  • Track performance weekly against revenue, pipeline, and activity metrics

  • Drive accountability through portfolio reviews, clear expectations, and consistent follow-up

  • Identify performance gaps and implement solutions at both individual and program levels

  • Strengthen core practices: pipeline development, donor movement, and CRM discipline

  • Coach team on donor strategy and operational execution

  • Support hiring, onboarding, and performance management

Strategic Leadership & Growth

  • Partner with VP on forecasting, planning, and growth strategy

  • Prioritize and solve operational challenges to keep work moving efficiently

  • Support build-out of Principal Giving program (year 3–4) and contribute to select HNWI relationships

Reporting & Program Enablement

  • Oversee consistent reporting cadence (bi-monthly, monthly, quarterly)

  • Translate program strategy into clear, usable donor-facing insights

  • Equip the team with tools, messaging, and context needed to drive results

Cross-Functional Collaboration

  • Partner with Planned Giving, Prospect Research, Brand, Mass Market, Data & Analytics, Finance, and external vendors

  • Align strategy across channels to improve donor experience and outcomes

  • Support donor engagement opportunities, including events and site visits

  • Manage team budgets to maximize efficiency and impact

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