Associate - War Room (Care Navigation System)

Job summary:

Community Empowerment Lab is seeking a dedicated and detail-oriented Associates to ensure the accurate and timely collection of birth data from ASHAs and to conduct telephonic follow-ups with families. This full-time position plays a vital role in supporting public health initiatives aimed at reducing neonatal mortality rates in the Varanasi region. The ideal candidate will have excellent communication skills, a strong commitment to data accuracy, and a passion for improving maternal and newborn health outcomes.

Key Responsibilities:

• Conduct regular monthly follow-up calls with ASHAs to collect birth data within designated communities.
  
• Verify the accuracy of birth details reported by ASHAs.
  
• Initiate outbound calls to families to follow up for counseling, well-being of newborns, outcome gathering, collect pertinent information, and update relevant records.
  
• Coordinate with the health facilities for treatment of sick YIs and reporting.
  
• Ensure meticulous documentation of all calls and collected data within the database, maintaining timely updates to the Birth Notification Database.
  
• Assist in the systematic cross-verification of birth data against health facility records to identify and report any discrepancies.
  
• Maintain consistent and professional communication with team to proactively address any challenges or issues encountered during the data collection process.
  
• Ensure the accurate and complete entry and updating of all birth notification forms in the designated systems.
  
• Communicate with district and block stakeholders like administration and health facility teams.
  
• Document and prepare detailed weekly/monthly reports.
  
• Update MIS and different data sheets.
  
• Provide support to health facilities team for newborn care improvement.
  

Required Core Knowledge, Skills and Experience

• Demonstrated strong verbal communication skills with the ability to engage effectively with ASHAs, families, and community members.
  
• Exceptional attention to detail and a strong focus on maintaining data accuracy and integrity.
  
• Proven ability to manage a high volume of calls and effectively prioritize and multitask.
  
• Proficiency in utilizing data entry tools such as RedCap, Google Sheets, or similar data management platforms.
  
• Proficient in MS Office like excel, word and presentation, can prepare detailed reports and share.
  
• Can work in harmony with the other team members in CEL.
  
• Excellent communication skills in Hindi.
  
• Understanding and skills in regional/local spoken in different regions of Uttar Pradesh.
  

EXPERIENCE: Prior experience in tele-calling, community outreach, or data collection is desirable (1-2 years preferred).

EDUCATION: (a) Applicant should be a graduate or masters in a related field.

Note: Candidates who can join in 15 days max.

What is Community Empowerment Lab?

We, at Community Empowerment Lab, love to watch our people write their own stories – stories of success and challenges, stories of connecting with communities, of serving mothers and children. Stories of serving our nation.

So, who are we exactly? We are a Not for Profit Research Organization working on the frontiers of maternal and neonatal health, serving some of the most vulnerable through innovations and leveraging cutting-edge scientific approaches in public health. We are driven by scientific evidence, national priority, and global public health challenges!

Our mission revolves around empowering communities by providing them with evidence-based solutions to address their needs, thereby bridging the gap between communities and scientific knowledge. We adopt a grounds-up approach, engaging with communities to understand their requirements and co-designing solutions with scientific rigor. These solutions undergo trials and implementation research to ensure efficacy. The insights gained are then scaled up to influence state, national, and global policies and practices. Our focus lies at the intersection of new-born survival and maternal health, health system strengthening, and early childhood development, aligning all our initiatives to tackle both local and global challenges faced by new-borns and mothers.

We are the Collaborative Centre of Excellence for Indian Council of Medical Research joining hands with several scientific research organizations pan-India to address numerous national priorities and build a future scientific workforce for the country! We are also an ICMR - Centre for Advanced Research for Neonatal and Maternal Health working on providing solution for newborn survival. In Uttar Pradesh, we support UP National Health Mission as a newborn survival specialist through UP TSU (Uttar Pradesh Technical Support Unit).

For more information please visit our website

Attachments:

• A cover letter explaining, in brief, the motivation for applying and how your qualification and skill-set make you suitable for this position.
  
• Your updated detailed CV or resume.
  

Note: Please also mention your expected salary and joining date.