ATM Service Technician
Summary
Daily on-site technician travels to financial institutions to maintain and repair ATMs and cash automation systems, ensuring uptime and customer satisfaction.
PLEASE NOTE: The salary range displayed at the top of this posting is an automated estimate generated by Indeed. It does not accurately reflect the actual compensation for this role.
Why work for Wittenbach?
Experience a rewarding career with Wittenbach and enjoy a competitive benefits package:
- Health Insurance: Medical, dental, and vision coverage
- Financial Protection: Identity theft protection and voluntary life insurance
- Time Off: Generous PTO starting up to 120 hours after 30 days of employment, plus paid holidays (including your birthday)
- Employee Support: Access to the Employee Assistance Program and Employee Assistance Fund
- Retirement Savings: 401(k) retirement plan with employer match
- Flexible Spending: Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- Life Insurance: Employer-paid life insurance, short-term disability, and long-term disability
- Professional Development: Paid training opportunities and Education Assistance Program
- Referral Bonus: Earn up to $5,000 for referring new employees
- Transportation: Company vehicle provided
- Overtime: Eligible for overtime pay in accordance with Department of Labor regulations
- Bonus Plan: Long Term Incentive Plan for Field Employees
Description:
Since 1974, Wittenbach has been a leading provider of innovative cash automation and security solutions for financial institutions. Our commitment to customer satisfaction and delivering results has driven our growth. With over 200 highly trained service professionals throughout our service area, we ensure rapid response to our customer’s service needs. The corporate office is in Sparks, Maryland along with regional operations in Hunt Valley, MD, Coatesville, PA and Charlotte, NC. Our Sales and Service footprint spans the Mid-West and East Coast.
Job Summary:
A Service Technician will be traveling daily to customer sites within a designated territory, performing routine maintenance and repairs to customer core product lines of cash automation products, ATMs & ITMs. This position will ensure that these products are functioning properly and that any problems are addressed promptly. They may interact daily with customers or their designated contacts to ensure customer satisfaction with our services.
Responsibilities:
- Responsible for servicing customer equipment daily, by obtaining a request log from the service leader as to which clients are to be serviced. Meets with customers onsite to obtain access to equipment. Assesses performance of the equipment and determines what maintenance actions to apply. Documents date and time of service, describing assessment of equipment and maintenance actions taken to the customer. Submits maintenance notes to database for historical archiving.
- Capable of independently identifying and resolving common technical problems with customer equipment. Provides basic customer support using predefined scripts or knowledge bases and escalates complex issues to senior or master technicians. Documents service calls, findings, recommendations, and repairs for each customer. Tests and validates repairs to insure successful maintenance.
- Completes daily administrative actions such as logging into the service app, checking records, recording time and attendance as per policy and checks in with manager routinely to obtain feedback and further direction. May fill vehicle with fuel, and completes travel logs, submitting such in a timely manner to accounting.
- Ensures that company vehicle is operating and stocked with appropriate. At the end of the day, locks up equipment and ensures company products are secured to avoid any theft.