Automotive Service Advisor - Colerain Hyundai

Jeff Wyler Colerain Hyundai, State of the Art Facility on Colerain Avenue adding Service Advisors!

Are you ready to be a part of one of our most essential positions within our service department?

Are you ready to set yourself up for success?

Job Details:

• $80k-$120k potential per year based on experience.
• Unlimited Earning Potential
• Pay above area market
• Opportunity For Growth

Benefits:

• Health Insurance and Dental Insurance
• 401(k) Matching
• Life Insurance
• Employee discounts for vehicle purchases, vehicle service repairs, maintenance work, and more!
• Referral program
• Paid Training
• Potential opportunity for future advancement across the company

What you will do:

• Promptly greet customers in the service drive.
• Perform walk-around of the customer vehicle to document existing damage, tire condition, and note any opportunities to provide services such as detail, dent removal, or address paint chips.
• Listen to customer's complaints and description of symptoms, clarify description of problems, and check vehicle maintenance records.
• Verify warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
• Generate service order estimates and quotes for customers based upon a menu of recommended services.
• Understand the technician's diagnosis and service recommendations.
• Verify availability of required repair parts.
• Explain cost, service process, and time requirements to customers thoroughly.
• Establish completion expectations with the customer.
• Monitor repair progress and Inform customer when vehicle is ready and customer concerns have been addressed.
• Document information about services performed or recommendations.
• Explain any cost adjustments to customers.
• Maintain satisfactory customer service scores as prescribed by the manufacturer and dealer.