Automotive Service Advisor
Automotive Service Advisor / Service Writer - SHOP NAME
- Dykstras Auto - Byron Center, a GreatWater Garage
- Shop Address: 7355 Clyde Park SW, Byron Center, MI 49315
- Shop Hours: M-F: 7:30AM-5:30PM EST
- $55,000 - $85,000 YEARLY - Hourly Pay + Monthly Performance Opportunities
Help Customers Feel Confident About Their Vehicle Care
We’re looking for an experienced Service Advisor / Service Writer who enjoys helping customers, building trust, and working closely with technicians to keep vehicles safe and reliable.
We combine the personal culture of a neighborhood shop with the tools, systems, and support of a growing automotive network. Our Service Advisors play a key role in delivering an outstanding customer experience while helping the shop run smoothly. If you’re someone who enjoys customer service, sales, organization, and teamwork, we’d love to meet you.
What You’ll Do:
As a Service Advisor, you’ll serve as the primary connection between our customers and the technician team. Our team believes no task is too small when it comes to helping customers and supporting the shop.
- Greet customers warmly and provide a friendly, professional experience
- Answer incoming calls promptly and assist customers with service questions
- Sell recommended maintenance and repair services
- Enter and track customer and vehicle information in shop management software
- Tag vehicles and document service needs upon arrival
- Build repair estimates and communicate recommendations clearly
- Obtain customer authorization for repairs
- Work closely with technicians to review inspection results and service recommendations
- Assign work orders based on technician availability and skill level
- Track vehicle progress and maintain clear notes in work orders
- Notify customers when vehicles are ready and arrange payment and vehicle pickup
- Perform occasional vehicle road tests
- Assist with general shop operations when needed to support workflow
What You Can Expect:
Service Advisors play a vital role in building customer trust, supporting technicians, and ensuring every customer has a great experience.
- Competitive hourly pay
- Paid training and skill development
- Modern tools and equipment
- Supportive team environment
- Career advancement opportunities
- Stable workflow and professional shop environment