AV Technical Support Engineer

Job title: AV Technical Support Engineer

Company: IPS (Innovation Platform Solutions)

Location: Dubai, United Arab Emirates

Job type: Full-time, on-site

Experience: 3–5 years in AV/IT

About IPS

IPS is a leading Pro AV distributor serving the GCC and Egypt. We supply integrators, consultants and end users with world-class audio-visual and unified communications solutions from global AV brands.

Role summary

We are looking for an AV Technical Support Engineer to be the technical point of contact for our partners and customers. You will support pre-sales and post-sales activities, troubleshoot AV/UC systems, and help our partners deliver successful projects across the region.

Key responsibilities

• Provide first- and second-line technical support to system integrators, resellers and end users across the IPS AV/UC portfolio
• Configure, test and troubleshoot AV, video conferencing, audio DSP and control systems
• Support the sales team with product demonstrations, proof-of-concepts and technical presentations
• Review BoQs and system designs for technical accuracy and compatibility
• Assist partners with on-site commissioning, site surveys and fault-finding when required
• Manage RMA cases and coordinate with manufacturers to resolve technical issues
• Deliver product training to partners and internal teams
• Maintain demo equipment and keep firmware and software up to date
• Document support cases, solutions and technical knowledge

Requirements

• Bachelor’s degree in Electrical, Electronics, Communications Engineering or a related field
• 3–5 years of hands-on experience in AV/IT, ideally with a distributor, integrator or manufacturer
• Solid understanding of AV-over-IP, networking (IP addressing, VLANs, multicast, QoS), audio DSP, video conferencing and control systems
• Hands-on experience with products from leading AV and UC manufacturers
• Strong troubleshooting and problem-solving skills
• Excellent communication skills in English
• Able to travel within the UAE and occasionally across the GCC

Preferred

• AVIXA CTS or AV manufacturer certifications
• Arabic language skills
• Valid UAE driving license

What we offer

• Competitive salary and benefits package
• Work with leading global AV and UC brands
• Exposure to major projects across the GCC
• Manufacturer training and certification opportunities
• A collaborative team with real room to grow

Skills

Technical skills

• AV-over-IP
• Audio-visual systems
• Unified communications (UC)
• Video conferencing
• Audio DSP
• Control systems
• Network troubleshooting
• IP networking (TCP/IP, VLAN, multicast, QoS)
• System commissioning
• Firmware upgrades and configuration
• BoQ review
• System design review

Support skills

• Technical support
• Troubleshooting
• Pre-sales support
• Product demonstrations
• RMA handling
• Customer training
• Technical documentation

Soft skills

• Problem solving
• Communication skills (English)
• Customer service
• Teamwork
• Time management

Nice to have

• AVIXA CTS certification
• Arabic language
• UAE driving license