AWS Production Support Analyst - English Required

Requirements

• 4+ years of experience in SQL Operations, with strong hands-on SQL skills.
• 3+ years of experience in Application Support.
• 3+ years of experience working with Linux/Unix environments.
• Experience in Level 3 (L3) Support or a similar role, handling complex technical incidents and escalations.
• Practical experience with AWS services, particularly CloudWatch for log monitoring, troubleshooting, and incident investigation.
• Experience providing direct customer support through email and calls.
• Advanced English proficiency, both written and spoken.
• Availability to work flexible shifts, including Swing Shift schedules and rotating weekend on-call support.
• Experience with PostgreSQL, Databricks, Python, Git Bash, and Bitbucket.

Responsibilities

• Provide Level 3 application and production support, troubleshooting and resolving complex technical incidents.
• Perform SQL queries and database operations to investigate issues and support incident resolution.
• Monitor production environments and analyze logs and metrics using AWS CloudWatch.
• Troubleshoot issues in Linux/Unix environments.
• Identify root causes, investigate recurring incidents, and implement appropriate solutions.
• Manage technical escalations and ensure timely resolution of critical issues.
• Communicate directly with customers, providing updates and technical support through email and calls.
• Collaborate with Engineering and Data Analytics teams to investigate and resolve technical issues.
• Support operational continuity and ensure production processes remain stable and reliable.