Azure Cloud support - L3
- Are you confident in managing complex incidents and ensuring high-quality support in fast-paced environments?
- Do you enjoy solving advanced Azure issues, working with global teams, and growing into an architect or leadership role?
- Interested in joining a leading global software and cloud solutions provider helping organizations optimize technology and drive digital transformation?
Practical Information:
Location: Bucharest, Romania | Reports to: Lead Expert Managed Operations | Work Arrangement: Hybrid | Visa Requirements: Valid working visa for Romania | Language Requirements: fluent/professional Romanian and English, written and verbal
We are looking for an experienced Azure Cloud Support - L3 to join our global Azure Support Team and handle complex, high-impact incidents across customer environments. In this role, you will act as a senior escalation point, ensuring incidents are resolved within SLA while maintaining high service quality. You will troubleshoot advanced Azure issues, collaborate with global teams, and deliver clear communication during critical situations. You will also contribute to reducing dependency on Microsoft support, proactively improving service stability, and sharing knowledge by mentoring junior engineers.
Key Responsibilities:
- Act as the L3 escalation point for complex Azure incidents, ensuring fast resolution and SLA adherence in high-impact environment
- Troubleshoot advanced issues across Azure infrastructure, networking, AKS/Kubernetes, FortiGate/NVA, and AVD
- Perform root cause analysis and implement long-term fixes to reduce recurring incidents and dependency on Microsoft support
- Support evolving customer environments, including SISS, CSP, and EA → CSP transitions, addressing increasing architectural complexity
- Manage and optimize Azure services such as Log Analytics, Monitoring, Backup, Site Recovery, VMs, and networking
- Collaborate with customers and internal teams, driving communication during critical incidents and contributing to knowledge sharing