B2B Retentions Specialist

Portfolio are proud to represent our client, a Global Software company in their serach for a Retentions Specialist. Your role is to provide a super-duper service to new and existing clients through critical care support, by identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Contr…