B2C Customer Service Representative (Dutch)
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Dutch-speaking Customer Representative to join their teams in Greece.
Position: Customer Service Representative
Location: Athens, Greece
Work model: On-site, 100% (possibility of Work From Home upon finalizing 3 week onsite training)
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
Handle all incoming contacts from clients / guests
Serve as the main point of contact via telephone, ensuring efficient call handling and clear, professional communication.
Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
Act as a key focal point for our leading accommodation partners by answering basic questions & queries about rooms modifications, rates and/or availability, extranet tooling usage, etc.
Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
Make sure that great levels of client service is delivered at all times as well as a positive experience for our partners.
REQUIREMENTS:
Native/fluent in Dutch & fluent in English (at least B2 level), both oral and written
Ability to identify, apply and explain your product and/or service expertise with clarity
Ability to cover morning, weekend and afternoon shifts on rotation with colleagues
Tech savvy and full proficiency with MS Office products
Resident of Greece or ability to relocate under short notice
Working schedule: shift rotation, Monday to Sunday, from 09 AM - 12 AM (midnight). 2 days off per week.
BENEFITS:
Excellent remuneration package based on experience, skills and performance
Relocation support
Be part of a dynamic and creative team with positive and friendly atmosphere
25 days’ annual leave per year
Meal allowance
Guidance and tools to reach your full potential
And many more!
And many others!