Banking Center Manager - Market Support

Summary

Banking Center Manager – Market Support are experienced and confident managers who are responsible for the overall success of the assigned market by providing management support for all banking centers in the area. This position is responsible for a profitable banking center through sales and promotion of bank products to qualified clients, ethical oversight of bank operations, adherence to all procedures to minimize losses to the Company, creation of a positive environment that provides superior client experience and associate engagement, and positive leadership of banking center associates in all aspects of banking center operations. A Banking Center Manager – Market Support will go where leadership help is most needed and bring high energy and confidence to all the teams they lead.

Responsibilities

• Carry out all management functions at a variety of banking centers going to where leadership is most needed. They will cover management vacancies due to leaves of absence, vacations, and turnover. They may also be assigned to a banking center where there is a manager who needs additional support, such as when an audit is taking place or when training. The assignments can be short or long-term depending on the bank’s needs. Assignments will be made through coordination of Regional Sales Executives in the assigned market and will be given with as much advanced notice as possible.
• Although not a permanent manager of the banking centers, this position will supervise banking center staff, including interviewing, hiring, coaching, scheduling, counseling, motivating, training, preparing and delivering performance evaluations, preparing and delivering discipline, and terminating, when appropriate. Will typically supervise up to five associates at any given time. Conduct regular meetings and provide frequent feedback to associates to develop them and provide a career path for all associates whose performance supports promotion.
• Deliver a Fast, Easy, and Personal client experience consistent with company’s standards with each client and associate interaction.
• Measure and manage sales based on daily / monthly / quarterly / annual budgeted goals.
• Market bank products to target clients inside and outside the banking center by contacting potential clients, businesses, and community and civic organizations to promote goodwill and generate new business; explaining appropriate bank products to target audience; interviewing clients to obtain information and explain available financial services; taking loan applications, quoting rates and closing loans with clients; cross selling new products to current bank clients.
• Provide community education outreach to fulfill CRA commitments as directed by the Company.
• Be a digital expert in educating clients and associates in our digital banking platform. This includes, but is not limited to, online banking; bill pay/external transfers; mobile banking app to include text alerts, mobile deposits, digital wallet, and other card controls; usage of smart ATM/ITM’s; usage of chat bot, and all other self-service channels.
• Observe and coach through role play, mentoring, and motivating staff on a consistent basis as needed for improvement of individual performance and through weekly O3 meetings if the branch assignment is longer-term.
• Implement all banking center procedures and delegate the same, as necessary, to ensure profitable and secure business, including conducting regular audits of teller drawers and vault, reviewing and approving select transactions to limit bank’s risk, ensuring accurate and timely completion of all logs, confirming operation of video cameras, and timely changing of locks and security access to limit unauthorized access to banking center and all computer programs.
• Ensure confidentiality of client and associate information by practicing all security processes; training, coaching, and monitoring associates with respect to confidentiality policies; and ensuring that all physical security measures are in place and functioning properly, including locks, video cameras, computer access, and key access.
• Promote ethical environment by modeling integrity and requiring ethical behaviors of all associates.
• Ensure scheduling and timecard approvals are completed on a timely basis and by the required deadline if the branch assignment is longer-term.
• Perform banking transactions during busy times and/or when branch is understaffed, including assisting clients with all types of banking transactions and approving/declining transactions when manager-level review is required.
• Will assist in ensuring satisfactory outcome of audits/reviews by Compliance, Internal Audit, Deposit Operations, and other departments or regulatory bodies.
• Conduct Daily Team Huddles.
• The position will be assigned to a home branch; however, travel throughout the designated market area is required 100% of the time.
• Protect all client and bank information confidentially and follow all company policies.
• Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures.
• Other specified duties as assigned.

Compensation & Benefits

Full‐time associates are eligible for our benefits package:

• Medical
• Dental
• Vision
• 401(k) plan
• Company paid life insurance
• Short and Long-term disability insurance
• Company paid vacation, paid leave and holidays

This position will remain open until a qualified applicant is hired.