Banquet Captain

$20-$25/hour, depending on experience

Job Summary:

Lead event execution and ensure exceptional guest experiences. Act as a key liaison between clients and the service team, overseeing all aspects of individual events, from set-up to breakdown, while managing banquet staff to ensure seamless food and beverage service. The Banquet Captain reports directly to the Banquet and Sales Managers.

Job Responsibilities:

• Lead and manage a team of banquet servers, bartenders, and bussers, assigning tasks and ensuring service standards are met.
• Conduct pre-shift meetings to review event details and ensure staff readiness.
• Provide on-the-job training to maintain high service quality and professionalism.
• Oversee the setup of events by carefully reviewing Banquet Event Orders (BEOs) and
• event diagrams to ensure the room is arranged according to the approved plan.
• Coordinate with the banquet team to place tables, chairs, linens, décor, and any other required equipment and decor as specified.
• Conduct a final walkthrough before event start time to verify accuracy and completeness, adjusting as necessary to meet client expectations.
• Monitor event execution in real-time, addressing any client concerns or special
• requests promptly.
• Act as the primary point of contact between clients and the service team, ensuring
• events are executed to specifications.
• Maintain open communication with clients, kitchen staff, and management to provide updates and resolve issues.
• Inspect banquet setup, verify food and beverage quality, and manage service timing.
• Ensure compliance with sanitation, safety, and venue regulations.
• Oversee event breakdown, reconcile inventory, and ensure proper cleanup.
• Complete necessary paperwork, including event reports, and provide feedback to
• management.

Due to the critical nature of the Hospitality Industry, event staff must have flexible availability. Schedules will vary weekly based on business demands and needs of the property.