Banquets Manager

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing exceptional service and meaningful experiences.

Andaz Miami Beach Resort & Spa is seeking a dynamic and passionate Banquet Manager to join our Food & Beverage leadership team. Housed within an iconic Art Deco landmark, Andaz Miami Beach is the newest luxury lifestyle resort in the heart of Mid-Beach. The property features 287 guestrooms, including 64 breathtaking suites, and Miami Beach's only ocean-view arrival experience.

Guests enjoy thoughtfully designed accommodations, a world-class spa, state-of-the-art fitness center, destination dining by José Andrés, two pools, a vibrant Beach Club, and more than 25,000 square feet of innovative indoor and outdoor event space. From luxury weddings and social celebrations to corporate meetings and VIP events, our banquet team delivers unforgettable experiences in one of Miami's most exciting hospitality destinations.

About the Role

As Banquet Manager, you will lead the execution of exceptional banquet and event experiences while inspiring a high-performing team committed to luxury service excellence. This hands-on leadership role is responsible for overseeing banquet operations, colleague engagement, financial performance, and the flawless delivery of weddings, social events, corporate functions, and special events throughout the resort.

Responsibilities

• Lead all banquet operations, ensuring exceptional service execution and memorable guest experiences.
• Work alongside the team during event setup, service, and breakdown while maintaining luxury hospitality standards.
• Oversee scheduling, labor management, payroll, forecasting, inventory controls, and departmental expenses.
• Recruit, onboard, coach, and develop top hospitality talent while fostering a positive and engaged team culture.
• Drive colleague performance through ongoing training, recognition, and career development opportunities.
• Collaborate closely with the Executive Chef and Director of Food & Beverage to maximize revenues, control costs, and elevate the guest experience.
• Build strong relationships with guests, clients, meeting planners, and internal partners to ensure seamless event execution.
• Respond promptly and professionally to guest concerns, identifying opportunities to exceed expectations and create lasting impressions.
• Ensure compliance with Hyatt brand standards, food safety requirements, and operational procedures.
• Lead departmental communication and planning efforts to ensure successful coordination across all hotel departments.
• Support strategic initiatives that enhance operational efficiency, guest satisfaction, and overall banquet performance.