Bartender

Job Summary:

The Bartender provides ultimate hospitality for guests in a casino environment while ensuring all laws and regulations with respect to the safe and responsible service of alcoholic beverages are strictly adhered to.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Answers menu questions posed by guests.
• Maintains knowledge of beverages and any food offerings or special menu items offered.
• Keeps current with all market trends and product knowledge; and able to execute both classic and modern spirituous beverage preparation techniques.
• Responsible for ensuring a consistent flow of services to guest, servers and food servers.
• Responsible for cleaning and sanitizing their areas to create a safe and sanitary environment for internal and external guests.
• Upsells to premium offerings of wine, beer and spirituous liquors.
• Observes guest behavior and cues that could indicate obvious signs of intoxication.
• Anticipates guest needs and completes all steps of service as assigned, uses guest names during interactions.
• Provides quick, attentive, friendly and professional service to casino guests while communicating in a clear and concise manner.
• Accurately records all sales in the POS system.
• Ensures food items are picked up and served immediately upon availability from the kitchen, bar, or other, as ordered by the guest.
• Ensures the quality and presentation meet or exceed the expectations of the guests.
• Ensures that ashtrays are clean and set into their appropriate location.
• Performs proper bar top maintenance and busses areas as needed.
• Stocks bar (ice, juices, glassware, etc.) as needed.
• Ensures and collects appropriate guest payment for food and beverage service.
• Maintains a professional and tidy appearance at all times.
• Displays a courteous and friendly attitude to all team members and guest.
• Communicates in a positive, respectful manner to both internal and external guests.
• Promptly and professionally handles guest issues and communicates problems and concerns to management.
• Must maintain excellent attendance and be available to work events and varied schedules per business need.
• Abide by all Arizona State Liquor Laws Title 4, and Colorado River Indian Tribes Alcohol Beverage Ordinance.
• Abide by F & B policies and procedures for Alcohol and Liquor Law Violations.
• Abide by Guest Service Agreement for BlueWater Resort & Casino.
• Attends and satisfactorily completes all required training as assigned and required.
• Performs all functions in accordance with Tribal, Federal, State Health & Safety Regulations, Gaming Regulations, and BlueWater Resort & Casino policies and procedures.
• All other duties as assigned (job description permitting), or as approved by the Tribal Gaming Agency.

KNOWLEDGE, SKILLS & ABILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. All Employees must be knowledgeable to all Company policies and procedures.

• Ability to work in a team-oriented, fast-paced, event-driven environment.
• Ability to communicate with team members, management staff and guest in a clear, business-like and respectful manner which focuses on generating a positive enthusiastic and cooperative work environment.
• Ability to handle cash accurately and responsibly.
• Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory.
• Ability to clearly communicate, read and write in English.