Batch Lead - Production Support - Banking Domain

Job Description :

- Manage "end of day" Batch incidents in partnership with application development and operational support partners.

- Perform impact analysis of job abends and conduct root cause analysis.

- Manage overall delays to the IM critical milestones, handle failures, and notify downstream teams.

- Provide recovery instructions for job and/or batch abends (mainframe and distributed).

- Communicate on incidents greater than severity S5.

- Monitor critical milestone completion timelines and track unexplained deviations.

- Perform Batch ready for business (RFB) checkouts before the start of the business day.

- Setup Batch alerts for new onboardings and fine-tune existing ones.

- Monitor alerts related to abends, long-running jobs, and platform exceptions (space, CPU).

- Develop and maintain Batch run books and review audit trails.

- Provide leadership communication regarding Batch status and KPIs.

- Review job-level dependents, resource utilization, and CPU consumption patterns to optimize performance.

- Conduct Batch time dependency and white space analysis.

- Develop tool strategy, including adoption and in-house development of tools and dashboards.

- Manage new batch onboardings and process development.

- Plan and execute DR flips, DR/BCP, and isolation tests.

- Support Batch platform events like database, network, storage, and scheduler upgrades.

- Ensure data in Prod and BCP environments are in sync.

- Review temporary access requests and grant/revoke entitlements.

- Support the setup of integration and conversion environments for non-production.

- Handle Batch escalations and unresolved issues from within the team and external partners.

- Continuously identify and implement opportunities to drive better efficiencies.