Before and After School Administrative Coordinator

The Administrative Coordinator position plays a key role in support of the YMCA mission by ensuring the reliable and consistent delivery of outstanding customer service to members and guests at the service desk of their YMCA branch. Reporting to a Director, the basic function and scope of responsibility for the Administrative Coordinator includes:

• Meeting Association standards for the handling of a variety of service desk responsibilities for members and guests including, but not limited to: guest tours; cancellations requests; providing information by phone and in-person; facility access control; program registration/enrollment process; and, basic computer entry
• Serving as the key resource point for information regarding branch programs, activities, merchandise, and other general communication needs
• Developing engaging relationships with members, in moving their experience from casual to connected to committed with the YMCA mission
• Providing outstanding customer service to all families, guests, staff and the community at large