BELLPERSON

Position Overview:

The Bellperson is responsible for providing hospitality by greeting/welcoming and assisting guests with handling and transporting luggage and personal belongings while ensuring superior service to all guests and patrons of the Hotel/Casino. All duties are to be performed within the guidelines of the Mount Airy Casino Resort policies and procedures, Internal Control standards and Pennsylvania Gaming Control Board regulations.

Essential Job Functions:

• Welcomes guests in a friendly and courteous manner, unloads, stores and transports guests’ luggage and personal belongings.
• Promotes positive guest, employee and public relations at all times.
• Provides detailed information pertaining to room layout, features, amenities and hotel services to guest upon delivering luggage to rooms. Offers to provide ice and order any additional room amenities.
• Tags and securely stores guests’ luggage and personal belongings.
• Maintains knowledge of property, hotel, events and promotions to assist with guest inquiries.
• Complies with departmental policies, procedures and standards.
• Effectively communicates all job/property related and pertinent information to superiors.
• Assists in other projects and handles job tasks as deemed appropriate.
• Attends meetings as necessary.
• Meets attendance guidelines and adheres to regulatory, departmental and company policies.