Beverage Supervisor
Posted Updated
Supervises the Beverage Department operations and services on an assigned shift/area. Coordinates activities of workers engaged in selling and serving alcoholic beverages for consumption on premises by performing the following duties personally or through subordinate supervisors.
- Responsible for the training and supervision of the beverage staff.
- Supervises the day-to-day activities for all beverage employees, including proper employee/employer relations, recognition, evaluating performance and administration of discipline on an assigned shift.
- Assist in the scheduling of beverage department employees.
- Ensure compliance with all policies and procedures.
- Ensure compliance with all ABC regulations.
- Knowledge of the ABC Act.
- Ensures that guest service is at a consistently high level.
- Ensures that cost of service is at a level that is beneficial to Horseshoe by moving personnel to outlets in need, and decreasing personnel in over-staffed areas.
- Ensures that all beverage outlet areas are maintained at a high level of cleanliness and sanitation.
- Observes all personnel in the performance of their duties.
- Ensures that personal appearance standards are met.
- Completes all shift-related paperwork.
- Ensures highest level of safety compliance.
- Acts as a role model and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
- Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
- Demonstrates Caesars Spotlight 5 behaviors: Initiates Friendly Greeting, Smiles and Makes Eye Contact, Demonstrates Upbeat and Positive Attitude, Checks for Satisfaction, Provides a Warm Farewell.
- 2 years of college education within related field.
- Three years experience in beverage industry.
- 1 year of supervisory experience.
- Knowledgeable in total beverage service/bartending including technical experience in drink preparation and service required.
- Must possess good customer service, employee relations and leadership skills.
- Must have good analytical abilities.
- Should have knowledge of all phases of beverage administration, cost control, and familiarity with all beverage services.
- Ability to handle stressful situations.
- Ability to make quick decisions.
- Ability to train, follow and execute training manuals.
- Must be able to get along with co-workers and work as a team.
- Must present a well-groomed appearance.
- Must be able to respond calmly and make rational decisions when handling guests and employees.
- Must be able to coordinate multiple tasks at once.
- Must be able to implement strategic vision and plan into day-to-day operations.
- Must be able to quickly and accurately perform mathematical computations.
- Must be able to conduct conversations with customers and employees and speak distinctly and persuasively with others.
- Must have the ability to create written and financial reports.
- Must be able to tolerate areas containing secondary smoke.
- Must be able to work in a fast pace environment.
- Must be able to read, write, speak and understand English.
- Must be able to respond to visual and aural cues.