Bilingual Call Center Agent (Spanish)
Vervent is looking for people with six (6) months of collection/customer service experience in a call center environment!
WHERE: Vervent – 2700 S Lorraine Place, Sioux Falls, SD 57106
WHY: You need a job & we’re hiring!
WHEN: Start date: July 20, 2026
PAY: $19.50-$21.50/hour - this position is eligible for monthly incentives in addition to base pay!
BENEFITS: Full benefits offered - Medical, Dental, Vision, 401k - More details below!
SCHEDULE: Multiple schedules offered
Details:
The Call Center Account Advisor is responsible for contacting and collecting within all account portfolios while delivering a best-in-class customer service experience to our borrowers and clients.
Why Vervent? Company Perks:
- Medical, FSA & HSA, Dental, Vision + More!
- 401k - 100% vested once you start contributing. Generous company match!
- Regular employee health, wellness & engagement activities!
- Pet Insurance, because fur babies are important to us too!
About Vervent:
As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services and our goal is to empower companies to accelerate business, drive compliance, and maximize service. To learn more, please visit .
If you’re interested in reviewing the full job description, continue reading below…
Primary Responsibilities:
- Meet and surpass key performance indicators as specified by Management.
- Provide an exceptional customer experience within all communication channels.
- Knowledge and adherence to specific guidelines by portfolio.
- Advising borrowers of all options available to them specific to portfolio (forbearance, modified payment plans, deferments available, etc.).
- Properly follow up on all assigned tasks as needed.
- Process all transactions and communications accurately.
- Protect consumer data in all communications.
- Strictly adhere to department standards for maintenance and documentation of borrower accounts by consistently maintaining current borrower, collateral, and status information on all accounts.
- Promote good working relations with all other internal and external teams.
- Perform other tasks and special projects as requested by Call Center Management to ensure proper functioning of the department.
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