Bilingual Customer Service Rep.
Posted Updated
Responsible for ensuring that all clients/passengers are given the information they need in a professional and effective manner. This position plays a fundamental role in the quality of service that is provided to our clients/passengers. CSRs are responsible for answering general phone lines, providing answers for general inquiries, and handling customer complaints. In some locations CSR will also perform Station Attendant duties.
JOB SPECIFIC RESPONSIBILITIES:
- Provide exceptional customer experience.
- Call customers to advise about changes or cancellations of scheduled runs.
- Respond to client inquiries (i.e., destinations served, pricing, departure/arrival times, directions to terminal) all while providing outstanding customer service.
- Responsible for cash management and compliance.
- Operates cash register and/or credit card equipment.
- Sells and processes ticket orders via telephone, internet, and over the counter.
- Responsible for closing the terminal including preparation of cash bank deposits, sales report and depositing in safe box.
- Maintains a professional working relationship with partnering retail agencies.
- Completion of required documentation for transactions made with partnering retail agencies.
- Daily accurate reporting of tickets sold and cash collected.
- Effectively answer calls on multi-line system, appropriately greet callers and correctly route calls and screen calls as required.
- Greeting visitors while following procedures in notifying employees or departments the visitor/vendor is requesting to see.
- Utilize good judgment when confronted with the resolution of both internal and external conflict.
- Responsible for money transfer transactions
- Assist customers with luggage ID tags and transfer to luggage compartment
- Other duties as assigned.
EXPERIENCE:
- 1 year of job-related experience preferred.
- Bilingual (Spanish/English) required.
EDUCATION:
- High school diploma or equivalent required.
PHYSICAL DEMANDS:
- Sedentary - Exerting up to 10lbs. occasionally or negligible weights frequently; sitting most of the time.